Chatbots and AI Agents. Customer Service Automation coming to every channel.
Join us at Kindly Conversations in Oslo, June 4th!
An afternoon packed with valuable insights and learnings from Vend Marketplaces, Tele2, Voi, Posten Bring & Kahoot!
During the afternoon, we will learn about how AI's continues impact on customer support, and how some of the leading brands in the Nordics are using it to their advantage.
After our learnings, we will head over to Posthallen for a true summer after work in Kindly fashion.
Don't miss out!
- 11.15 Welcome mingle
- 12.00 Intro
- 12.10 State of the Union Kindly, AI Agents and Chatbots - Kindly
- 12.30 Automating the Customer Inquiries step-by-step through integrations and personalized user journeys - Tele2
- 13.00 Voi sharing their insights and journey - Voi
- 13.20 - 13:50 - Break
- 13.55 Transforming A Multinational Postal Service with AI, Chatbots and Voicebots - Posten Bring
- 14:40 Learnings and impact from implementing with Intents and Smart Replies - Vend Marketplaces (Finn & Tori)
- 15.10 - 15.30 - Break
- 15:30 What's new, what's going on, and what's important for the future - Kindly
- 16.00 AI and bots as key to improve results in Customer Service - Kahoot!
- 17.00 Summer Afterwork at Posthallen
Join us at Oslo Event Hub, Dronningens Gate 4, Oslo, on June 4th at 11.15 AM. Snacks & drinks & light lunch included.
Speakers
Oliver Sharp
Operations Excellence Associate (Chatbot), Voi
Martin Palmqvist
Digital Manager, Tele2
Victoria Steen
Head of Customer Operations Development, Vend Marketplaces
Roosa Turunen
Contact Reduction Manager, Vend Marketplaces
Knut Veiulf Holme
Senior Advisor, Posten Bring
Espen Thoresen
Director Customer Care, Kahoot!
Gunnar Bjørkavåg
Chief Executive Officer, Kindly
Gjermund Norderhaug
Chief Product Officer, Kindly
Espen Bordvik
Chief Customer Officer, Kindly